Frequently Asked Questions

Changes are possible but are subject to availability and not guaranteed. A $20 change fee applies to each modification.

To request a change, reply to your booking confirmation, or call or text (409) 500-2336.

Yes. Full payment is required at the time of booking to secure your seat or vehicle. We accept Visa, Mastercard, American Express, and Discover.

No. We do not accept cash payments. All bookings are made and paid for online.

Tips are not included in the fare. Gratuity is optional but appreciated.

A tip of 10 to 20 percent is customary, as with most service businesses. Tips are accepted in cash only.

Round trip and one-way bookings cost the same amount per trip. Round trip discounts are available on private shuttle bookings: use code ROYAL05 for $5 off each trip.

Bookings are made online only. We are happy to guide you through the process over the phone, but for security reasons we do not accept payments by phone.

For groups of 10 or more on shared shuttles, or for multi-vehicle private bookings, call (409) 500-2336 for custom pricing. Group rates depend on travel date, vehicle availability, and total passenger count.

Cancellations made 48 hours or more before your scheduled pickup are refunded in full, minus the credit card processing fee of 3.5 percent.

Cancellations made inside 48 hours are handled according to the terms in your booking confirmation. No-shows are non-refundable.

Contact us by email, phone, or text with your booking reference number. Our number is (409) 500-2336. Cancellations are processed during the call or within one business day.

Refunds are issued to your original payment method and typically appear within 5 to 7 business days, depending on your card issuer. You will receive an email confirmation when the refund is processed.

If the cruise line cancels or reschedules your sailing, our standard refund policy applies, or you can rebook to your new date. Contact us as soon as your plans change so we can adjust your booking.

If we cancel service due to severe weather such as a hurricane, named tropical storm, or unsafe road conditions, you receive a full refund or free rebooking.

If you choose to cancel for weather reasons while we are still operating, standard cancellation terms apply.

Shared shuttles depart on a fixed hourly schedule and do not wait for delayed flights.

A missed shuttle is non-refundable unless you purchased Missed Shuttle Protection. If you have it, you can rebook on a later same-day shuttle based on seat availability.

Missed Shuttle Protection is an optional add-on that covers you if you miss your shuttle due to a verified airline or cruise delay. With it, you can rebook on the next same-day departure subject to availability, or request a refund if no seats are open.

It does not cover personal misplanning, traffic, or rideshare issues.

Shared shuttles have no grace period. They depart on schedule, so plan to be at your pickup point on time.

Private shuttles include a 60-minute grace period at the airport, measured from your actual flight arrival time.

Private shuttles run 24 hours a day, 7 days a week, so late-night and overnight arrivals can be accommodated. Advance booking is required and is subject to availability.

Shared shuttles run only between 8 AM and 5 PM.

Review the shuttle assembly points on the Pickup Locations page before your trip. We expect all customers to be at their assembly or pickup point at least 15 minutes before the scheduled time.

If you cannot locate the shuttle, call (409) 500-2336.

On the shared shuttle, each passenger may bring 1 checked bag and 1 carry-on. On the private shuttle, the allowance is 1 checked bag per person.

Extra luggage is not accepted on shared shuttles. Private shuttle customers can call to upgrade to a larger vehicle for an additional charge.

Often yes, but advance notice is required. Call us before booking to confirm. Oversized or unusual items may incur an additional fee depending on the item and your vehicle type.

Mobility scooters cannot be accommodated on our vehicles. Walkers, foldable walkers, and wheelchairs are accepted for an additional charge.

Please mention any mobility equipment at the time of booking.

Yes. Both our shared and private shuttle services pick up from the airport and drop off at hotels.

A printed or phone copy of your booking confirmation is sufficient. In extreme cases, the driver may ask to see a photo ID.

Your driver will contact you at your pickup time and share vehicle details at that point. This applies to both shared and private shuttles.

You may contact the driver after the driver has first contacted you. Please do not contact the driver on a first trip, as your assigned driver may be different.

Also avoid calling the driver before your pickup time, as the driver may be on the road.

After your cruise, make your way to the designated pickup point at the port and have your booking confirmation ready. Your driver will contact you around your scheduled pickup time.

Return trip details are included in your booking confirmation.

All shuttle pickups at the cruise port are a short walk from the main terminal exit, typically 1 to 2 minutes.

You will need to choose your return shuttle time based on your ship’s disembarkation and your flight timing. We are not connected with the cruise lines and cannot advise on disembarkation times or suggest a pickup time.

Check with your cruise line for disembarkation guidance.

On private shuttles, day-of stops or destination changes can sometimes be accommodated for an additional charge based on the detour. On shared shuttles, the route is fixed and cannot be changed.

Custom stops such as Buc-ee’s, NASA, or Moody Gardens should be added at the time of booking.

Prices on shared shuttles are the same for every passenger, regardless of age.

No. We use mid-sized vehicles that require young children to be secured in a child seat, so infants cannot ride on a lap.

Yes. All children who require a car seat must be secured in one for the ride. You may bring your own car seat or rent one from us for $15.

Request a rental at the time of booking.

Our vehicles are not wheelchair accessible and do not have a ramp or lift. Passengers must be able to board without staff assistance, as our staff are not medically trained to help with boarding.

Foldable wheelchairs and walkers are welcome with advance notice for an additional charge.

We do not allow pets. Trained service animals with documentation are welcome for an additional charge of $50.

Please call us before booking to discuss travel with a service animal.

Some of our drivers speak Spanish, though not all. If you need language assistance, call us and we will do our best to help.

Shared shuttles accept 1 to 10 passengers per booking. Private vehicles range from sedans for 1 to 3 passengers up to 10-seater vans. Larger groups can be split across multiple vehicles.

See the Fleet page for vehicle options.