Please read our Terms & Conditions carefully before making a booking.
By utilizing our services, you affirm that you meet the following criteria:
• You are at least 18 years old.
• You possess the legal capacity to be bound by these Terms.
• You have had ample opportunity to read and comprehend these Terms.
• You acknowledge your acceptance of these Terms and agree to comply with and be bound by them.
By booking our services, you acknowledge and agree to these Terms & Conditions. We recommend reviewing this section carefully before proceeding with your reservation. Our team is dedicated to providing seamless and exceptional service, and we look forward to serving you during your transfers between Galveston and Houston airports. Should you have any questions or concerns, please feel free to contact us.
1. Cancellations and Refunds
1.1 Receive a full refund for cancellations made more than 48 hours before the scheduled transfer time, minus a 3.5% payment processing fee.
1.2 Cancellations made less than 48 hours before the scheduled transfer time will not be refunded.
1.3 No-shows and failure to notify us of cancellations may result in the forfeiture of the total booking amount.
1.4 Bookings for our private coach buses (44-seater and 50-seater) are final and non-refundable.
2. Booking Modifications
2.1 If you wish to make changes to your booking after confirming, please notify us at least 48 hours before the scheduled transfer time. Changes made less than 48 hours before the transfer are subject to availability, and no refund will be provided for last-minute change requests.
2.2 Vehicle changes are subject to availability, and we will do our best to accommodate your request.
2.3 If the total price remains the same as your original booking, no additional payment is required.
2.4 If the new total price is higher, immediate payment of the difference will be necessary to keep your booking.
2.5 If the new total price is lower, no refund will be provided, and the change fee will be equivalent to the price difference. Consider canceling and making a new reservation in this case.
3. Payment Processing Fees
3.1 We accept various payment methods, including credit/debit cards, tap-to-pay, money transfer apps, and cash on pickup.
3.2 Credit and debit card payments may be subject to processing fees, which will be clearly outlined during the booking process.
4. Last Minute Bookings
4.1 A booking is considered “last-minute” when it is made on the same day of the intended service or transfer.
4.2 All last-minute bookings are subject to availability and require approval from our team.
4.3 Immediate payment is necessary upon confirmation to secure the reservation.
4.4 Additional charges and fees may apply based on the urgency and circumstances of the booking.
4.5 All last minute bookings are non-refundable.
5. Late Arrivals and Waiting Time (Private Transfers)
5.1 For airport pickups, our drivers monitor flight arrival times, ensuring a waiting period of up to 60 minutes from the actual arrival time.
5.2 For cruise pickups, a waiting period of up to 15 minutes will be provided from the agreed-upon pickup time.
5.3 Additional waiting time beyond the complimentary period will depend on driver availability and will be subject to additional charges starting at $75.
6. Late Arrivals and Waiting Time (Shared Shuttle)
6.1 Pickup times for shared shuttles are set as per our schedule. Passengers must be ready at the designated pickup point 15 minutes before their allotted shuttle time. Due to the shared nature of the service, shuttles will not wait for late passengers.
6.2 Shuttle times are planned to accommodate multiple passengers and multiple stops, and delays may occur due to traffic or other operational reasons. Royal Galveston Shuttle reserves the right to adjust departure times if necessary. Passengers should plan their trip accordingly.
6.3 If a passenger misses their scheduled shuttle from the airport due to late arrival, the shuttle will not wait, and passengers will need to reschedule for the next available shuttle, subject to availability. No refunds will be provided for missed shuttles.
6.4 Missed Pickup from Galveston Port: If a passenger misses their pickup from the Galveston Port, they may be required to arrange alternate transportation at their own cost.
6.5 It is the passenger’s responsibility to monitor their flight status. If a flight is delayed or canceled, it is your responsibility to contact Royal Galveston Shuttle immediately. We do not track flights on shared shuttle bookings. We will do our best to accommodate changes but cannot guarantee availability.
7. Extra Luggage Policy
7.1 To ensure a smooth and comfortable journey for all passengers, we kindly request that you inform us in advance if you anticipate bringing extra luggage.
7.2 At the time of pickup, if you have more luggage than the standard allowance, each extra bag will incur an additional charge of $20.
7.3 Please be aware that bringing extra luggage may require upgrading to a bigger vehicle, which will be subject to availability and an extra charge.
7.4 If we are unable to accommodate the extra luggage due to limited space or availability, you will forfeit your booking, and no refund will be provided.
8. Unruly Behavior, Intoxication, and Refusal of Service
8.1 At Royal Galveston Shuttle, we prioritize the safety and comfort of all our drivers and passengers. So we kindly request all passengers to conduct themselves in a respectful and considerate manner throughout the journey.
8.2 Any form of disruptive actions, verbal abuse, or physical misconduct, including intoxication, will result in immediate ride cancellation without refund.
8.3 Excessive alcohol consumption before the transfer is discouraged to maintain a peaceful atmosphere for everyone.
8.4 Our drivers have the authority to refuse service in cases of unruly behavior or intoxication. In such situations, no refund will be provided for the booked service.
9. Offered Vehicle Make and Model
9.1 We would like to inform you that the vehicles displayed in our promotional visuals, including images, are meant for representational purposes. While we make every effort to offer vehicles within the same class as depicted, there might be cases where the actual make and model vary slightly from the pictures presented. Our priority is to guarantee your utmost comfort and safety, and any deviations in the appearance of the offered vehicles will not compromise the quality of your experience.
10. Service Approval, Availability, and Service Cancellation
10.1 All services offered on our website www.royalgalvestonshuttle.com are subject to approval and availability. We reserve the right to decline or cancel any service request without prior notice and without incurring any liability.
10.2 In the event of service cancellation by us, we shall issue a 100% refund to the customer. This refund constitutes our sole liability in such circumstances.
10.3 In case of service cancellation, we shall not be held liable for any losses incurred by the customer, including but not limited to missed flights, connections, or any other consequential expenses.
10.4 Refunds for cancelled services will be processed within 5-7 business days.
10.5 The refund will be issued to the same payment method used for the original transaction.
11. Disclaimer: Missed Flights, Unforeseen Events, and Vehicle Issues
11.1 We, Royal Galveston Shuttle, along with our service agents, drivers, and staff, are not liable for missed flights, missed cruise, delays, or losses due to unforeseen traffic events, acts of nature, or vehicle issues.
11.2 Customers must plan ahead, allowing ample time for travel. We are not responsible for missed flights or any repercussions arising from traffic events or events beyond our control, including vehicle issues.
11.3 In case of vehicle problems leading to ride cancellation, we’ll endeavor to inform you promptly and try our best to arrange alternatives. Nonetheless, we are not responsible for any subsequent losses or inconveniences.
12. Are pets allowed?
12.1 We’re happy to welcome service animals with proper documentation!
13. No-Show Policy
13.1 If a passenger does not show up at the scheduled pickup point and has not communicated with Royal Galveston Shuttle, the booking will be considered a no-show. No-shows are non-refundable and cannot be rescheduled.